Becoming More Assertive

• Study online

• Half Day Course

This course is designed to help you communicate assertively with fellow employees or customers in a more positive outcome. You will develop the following skills:

• Develop a more assertive mind-set.
• How to deal with difficult personalities.
• Get your message across with confidence.
• Identify assertive, aggressive, and passive behaviours.
• Apply assertiveness skills to build better relationships.
• Create more positive outcomes when interacting with others.